The purpose of the Arizona State Board of Pharmacy is to protect all citizens of Arizona from unprofessional conduct or incompetence of pharmacists. The Board meets this responsibility primarily through the receipt and investigation of complaints. In this connection then, the filing of a complaint should be considered to be a public service to the citizens of Arizona and not a plea for restitution nor a demand that the Board right an individual wrong.
All materials collected and placed in the investigative file are confidential and are not available for review or copying*. The Board is not a court of law, but an administrative body and as such its review of complaints is not subject to the rules of courts of law. Due to the investigative work and review process involved, it is not uncommon for a complaint file to remain open 100-120 days. The Arizona State Board of Pharmacy does not arbitrate prescription fee charges and, those citizens seeking recourse on such matters should look to the management of the pharmacy or seek legal advice.